Privacy Policy
Last Updated: December 6, 2025
Contact Information
Pristine Arc
71 Robinson Road, #14-01
Singapore 068895
Phone: +65 6534 2871
Email: [email protected]
Our Commitment to Data Protection
At Pristine Arc, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website and services.
We comply with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations. This policy applies to all visitors and users of our facility cleaning services.
Information We Collect
Personal Information You Provide
When you contact us or request a facility assessment, we may collect:
- Name and contact information (email address, phone number)
- Company name and position
- Facility type and operational requirements
- Any information you include in messages or inquiries
Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Device and browser information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, navigation patterns)
- Referral source and search terms used to find our website
- Geographic location data (country and city level)
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide information through contact forms or cookie preferences
- Contract Performance: To respond to your service inquiries and provide facility assessments
- Legitimate Interests: To improve our services, analyze website performance, and prevent fraud
Data Retention Periods
We retain your personal information for different periods depending on the purpose:
- Contact form inquiries: Retained for 24 months from last contact
- Client relationship data: Retained for duration of service plus 7 years for regulatory compliance
- Website analytics: Aggregated and anonymized after 26 months
- Cookie data: Retained according to cookie type and your preferences (see Cookie Policy)
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
To respond to your inquiries, schedule facility assessments, provide service proposals, and communicate about our cleaning programs.
Website Improvement and Analytics
To understand how visitors use our website, identify technical issues, improve user experience, and optimize our content and services.
Marketing Communications
To send relevant information about our services, industry insights, and facility management resources (only with your explicit consent, and you can unsubscribe at any time).
Data Sharing with Third Parties
We may share your information with:
- • Service providers who assist with website hosting, analytics, and communication tools
- • Professional advisors (legal, accounting, insurance) when necessary
- • Regulatory authorities if required by law
- • Business successors in the event of merger, acquisition, or asset sale
We do not sell your personal information to third parties.
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security assessments and updates
- Firewalls and intrusion detection systems
Access Controls and Monitoring
We maintain strict controls over who can access your data:
- Role-based access restrictions limiting data access to authorized personnel only
- Regular access logs and monitoring for unusual activity
- Employee confidentiality agreements and data protection training
- Secure disposal procedures for data no longer needed
Breach Notification Procedures
In the unlikely event of a data breach that may pose a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours, as required by applicable regulations. We will provide details about the breach, its likely consequences, and measures we are taking to address it.
Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA) and other applicable regulations, you have the following rights:
Right to Access
You have the right to request access to the personal data we hold about you and obtain a copy of this information.
Right to Rectification
If your personal information is inaccurate or incomplete, you can request that we correct or update it.
Right to Erasure
You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days and may request verification of your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Please note that we may need to retain certain information for legal or regulatory compliance purposes even after a deletion request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of our website after changes indicates your acceptance of the updated policy.